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Privacy Policy

Please read the Terms of Use carefully before using this site.

Terms of Use

Use of Material: All material within this Web site is protected under the copyright laws of Canada and of other countries. Users are authorized to view and download a single copy of the material on this Web site solely for their personal and non-commercial use. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise, any license or right to any intellectual property asset of IntelliResponse Systems Inc. (“IntelliResponse”), its subsidiaries, affiliates, successors and assigns, including but not limited to any rights regarding patents, trademarks, service marks, trade names or copyrights. Any unauthorized downloading, transmission, publication, display, public performance, broadcast or any other copying or modification of the material contained in this Web site may violate applicable laws and may result in legal action.

Except as expressly set forth in this Web site the trademarks set forth in this Web site (including but not limited to “IntelliResponse”, “MyIntelliResponse”, “MyIR”, “Instant Answer Agent”, “Agent Assist”, “Agent Services” and “One Right Answer”) are owned by IntelliResponse Systems Inc. and refer to IntelliResponse. Any rights arising out of use of the trademarks shall enure solely to the benefit of IntelliResponse. The authorization provided herein is limited to use only as a link to the World Wide Web addresses of IntelliResponse. No other use of the trademarks is authorized either expressly or by implication. The authorization provided herein is revocable at the sole discretion of IntelliResponse upon its giving written notice thereof. Upon the receipt of such notice, the user shall immediately cease and desist from any further use of the trademarks.

Disclaimer of warranties: The material contained in this Web site or which may be downloaded from this Web site, including hyperlinks, are provided “as is” and “as available”. Such materials are displayed without warranty of any kind, either expressed, implied or statutory including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of the intellectual property rights or any other third party rights, uninterrupted service, or freedom from computer viruses and other harmful components. IntelliResponse shall not in any circumstances, regardless of whether advance notice is given of the possibility of damages, be liable to any person for any damages whatsoever, including but not limited to any special, incidental, indirect or consequential damages resulting from use of, or reliance upon, such material.

The material contained in this Web site is believed to be accurate and complete at the time of posting. Although every attempt is made to ensure that all material remain current and accurate, IntelliResponse does not warrant its accuracy, completeness and currency at all times. IntelliResponse reserves the right to make changes to the material displayed on this Web site at its sole discretion and without notice. No reference to any product or service of a third party should be construed as an endorsement or recommendation.

Exclusion of liability: TO THE EXTENT PERMITTED BY LAW, INTELLIRESPONSE EXPRESSLY EXCLUDES LIABILITY TO ANY USER OF THIS WEB SITE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES WHICH MAY ARISE IN RESPECT OF THE USE OF THIS WEB SITE REGARDLESS OF WHETHER INTELLIRESPONSE WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

The Internet is not a fully secure communication medium, and therefore confidentiality and privacy cannot be ensured. IntelliResponse shall not be liable for any damages whatsoever, including but not limited to indirect, special, incidental or consequential loss or damage resulting from the transmission of confidential or personal information regardless of whether IntelliResponse was advised of the possibility of such loss or damage.

Links to third party Web sites: The information, content, accuracy, opinions expressed on linked sites provided by this Web site are not verified, monitored, endorsed or controlled by IntelliResponse. IntelliResponse is providing these links to you solely as a convenience. The inclusion of any link to a third party Web site does not imply any endorsement by IntelliResponse of the Web site, or the products and services such site promotes, sell and/or advises. The linked sites are not under the control of IntelliResponse and IntelliResponse is not responsible for the contents of any linked site, any link contained in a linked site, or any changes or updates of such sites. If you decide to access any of the third party sites linked to IntelliResponse’s Web site, you do so entirely at your own risk.

Intellectual property: All copyright, trademarks, trade names, patents, industrial designs, and other intellectual property rights (‘IPR’) contained herein are, unless otherwise specified, the exclusive property of IntelliResponse. Furthermore, the ideas, concepts and/or their application, which may be embodied in this service remain and constitute items of intellectual property which nevertheless belong to IntelliResponse. Indeed, we expressly draw attention to the protection afforded such information and intangibles under domestic law and international treatises governing copyrights, patents, trademarks, and other IPR.

Idea submission and/or solicitation: In an attempt to reduce disputes regarding the unsolicited receipt of ideas, and other information, IntelliResponse and its employees do not accept or consider unsolicited ideas, including those relating to marketing, new technologies, product naming conventions and the like. IntelliResponse cannot guarantee that any such unsolicited ideas and related materials received shall be treated as confidential and/or proprietary whatsoever.

Breaches, governing law and jurisdiction: Where a user of said service is found to be in contravention of the aforelisted terms and conditions IntelliResponse shall pursue any and all remedies available to it, by operation of law or otherwise. This agreement shall be interpreted and enforced in accordance with the federal laws of Canada and the provincial laws of Ontario.

Please read the Privacy Policy carefully before using this site.

Privacy Policy

Commitment to Privacy: Protecting the security and privacy of your personal information is important to IntelliResponse and to the way we conduct our business in compliance with laws on privacy and data protection in the countries in which we operate. We hope this Privacy Policy will help you understand what personal information is collected by IntelliResponse, how it is used and with whom it may be shared.

What Personally Identifiable Information Is Collected On This Web site? You may be prompted to supply personally identifiable information (such as name, e-mail address and address) in order to subscribe to receive our e-mail newsletter, receive other resource documents, request further information about our products, or simply ask a question about IntelliResponse. IntelliResponse does not collect personal information from you unless you provide it to us. This means that you can visit our Web site without telling us who you are or revealing any personally identifiable information about yourself. However, by providing this personal information to IntelliResponse, you acknowledge that you expressly consent to our collection, use and disclosure of your personal information pursuant to this Privacy Policy.

How Is Personal Information Used? When you supply information about yourself for a specific purpose, we use the information for only that purpose (such as to provide the service or information you have requested). For example, you may be asked to give us individual information to receive information, subscribe to a company newsletter or apply for a job. We may store your personal information and comments for future use and reference in order to maintain an appropriate record of our relationship with you.

Personal information provided by you may be used to communicate corporate news, product developments and updates. This may be conducted through electronic or postal mail-outs of a company newsletter, email updates and offers, or through news releases and/or other types of communication mediums.

Disclosure of Personal Information: IntelliResponse may share any of your personal information with its corporate affiliates or external suppliers, but only to fulfill the purposes of use as described above. IntelliResponse will not sell or provide your personal information to any other party, unless you provide us with explicit permission to do so or unless we are compelled by law or in the good-faith belief that such action is necessary to conform to law or to legal process served on IntelliResponse.

Security: Personally identifiable information is stored behind a firewall and is not publicly accessible.

Choice / Opt-Out: If you have subscribed to receive a company newsletter or any other type of communication from us and later change your mind, you may contact us to have your name removed from our distribution lists at marketing@intelliresponse.com.

Correct / Update: If you would like to verify the personal information data we have received from you or to make corrections to it, you may contact us directly at the e-mail address provided above.

Privacy Policy for Intelliresponse Facebook Applications Services

This Privacy Policy published by Intelliresponse Systems Inc. applies to your use of the Intelliresponse Facebook Applications Services (the “Services”), located on a Facebook page you have visited and through which you have submitted a question. This Policy explains what information we collect from those who use the Services and how we use that information. By using, or accessing these Services, you are accepting the practices described in this Policy.

The information you volunteer in your submitted questions is shared with the service or product provider (the “Provider”) to whom you directed the question for the purposes of answering the questions and improving the Services. Other types of information may be collected passively using various technologies that cannot presently be used to specifically identify you. Such information includes IP addresses, domain names, and other anonymous statistical data involving your use of our Services. We may aggregate anonymized information and data we collect to assist the Provider in better understanding their customers and the customer needs. We do not sell or share the data we collect with other organizations for commercial purposes, aside from the Provider.

Facebook does not share any information about you with our Services when you submit questions through our Services.

IntelliResponse Systems Inc.’s Use of Remarketing with Google Analytics

IntelliResponse Systems Inc. collects cookies on our Web site to capture information about page visits. This information is anonymous and IntelliResponse Systems Inc. uses this information only internally – to deliver the most effective content to our visitors. Information from the cookies is used to gauge page popularity, analyze traffic patterns on our site and guide development of other improvements to our site. IntelliResponse Systems Inc. does not require that you accept cookies, however, some functionality on our Web site, our product or service check-out process, and products and services may be disabled if you decline to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may also change your cookie settings through preferences options in our products and/or services, where applicable. IntelliResponse Systems Inc. never gives away information about our users. If you choose to e-mail us and provide personally identifiable information about yourself, IntelliResponse Systems Inc. will use this information only to respond to your inquiry.

IntelliResponse Systems Inc. will not sell, rent or otherwise disclose that information to third parties unless such disclosure is necessary for the purposes set forth in this Policy, by law or a policy or notice contained or associated with a specific IntelliResponse Systems Inc. product or service.

IntelliResponse Systems Inc. uses analytics data and the DoubleClick cookie to serve ads based on a user’s prior visits to our website. Site visitors may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or they may opt out of Google Analytics by visiting the Google Analytics opt-out page. Google has additional information available about their Remarketing Privacy Guidelines, Policies, and Restrictions.

We protect all information and data we handle by using commercially reasonable physical and electronic measures in addition to well established security procedures. Because no security measures are infallible, we ask that you report to us any security violations that you discover.

If we make changes to this Privacy Policy we will notify you by publication here.

If you have any queries regarding the use of your questions, or wish to report a security violation, you may contact our privacy officer by using the following address:
By email: privacyofficer@intelliresponse.com.