Customer service representatives (CSRs) face the same challenges as consumers – the need to find concise, accurate answers from a vast database of content as quickly as possible. This is why the IntelliResponse Virtual Agent solution is ideal for use within an organization’s contact center, on CSR desktops.
Deploying an IntelliResponse Virtual Agent on CSR desktops is a proven way to increase first call resolution (FCR) and enhance agent efficiency and accuracy. IntelliResponse VA’s for the contact center leverage the very same features of the time-efficient and highly accurate IntelliResponse virtual agent technology for self-service channels. Empower your agents with the same ease of use and One Right Answer capability by deploying IntelliResponse in your contact center.