Gain Insight Into the Authentic Voice of Your Customers.
VOICES: A 24×7 Market Research Agent
IntelliResponse VOICES, is the first and only VA-based voice of the customer platform. With VOICES, all customer interactions with the IntelliResponse Virtual Agent are captured and transformed into a collection of easy-to-digest actionable customer insights that can be accessed in real-time.
VOICES captures every question customers and prospects ask, in their own natural language, through any self-service interaction channel. This data is then automatically structured into intelligently-organized themes which marketers can explore, drill down and compare, right to the level of the individual question.
Top Features of VOICES:
- Unique visual representation of themes that are intuitive to a visual user.
- Ability to compare trends over specified periods lets you identify changes in behavior and marketplace.
- Ability to drill down to the originating questions (“voices”) from any theme lets you understand exactly how customers expressed their need or problem.
Behind the Scenes: The Making of VOICES
Summary: An interview with David Lloyd, President and CEO, as well as Jon Barnett, Vice President of Technology.