QuikStart provides a fast and effective means for organizations to get up and running with their IntelliResponse deployment.
During a QuikStart engagement, dedicated IntelliResponse consultants manage, develop, test and implement all aspects of a customer’s deployment.
The QuickStart Launch Guarantee ensured new customer deployments live in 60 days or less with an initial accuracy rating of at least 80%.
QuikStart leverages proprietary IntelliResponse Knowledge Packs, a comprehensive collection of common questions with thousands of variations that can be pre-populated to a customer’s new IntelliResponse knowledgebase.
For example, a Retail Banking site could start with knowledgebases for Accounts, VISA, Mortgages and Online Banking. A University or College site could start with knowledgebases for Student Services and continuing education.
A content pre-population starter kit with 200-300 answers will address well over 80% of the questions that will be asked by a customer’s visitors.
QuickStart Package Features:
A typical QuikStart implementation can save hundreds of hours during an implementation, and includes:
- Access to an experienced IntelliResponse Project Manager who will be accountable for a successful launch on the IntelliResponse platform
- Knowledge Packs for each application that contain hundreds of common questions that visitors will ask
- A “Look & Feel Catalog” that illustrates how dozens of other organizations have implemented IntelliResponse
- A customized project plan with key milestones and deliverables
- Critical success factors and “do’s and don’ts” to guide you through the process
- A custom focus group designed to solicit initial feedback and ideas from stakeholders
- Education, marketing and promotional advice for the Virtual Agent deployment to ensure its rapid adoption and success