One of the critical success factors for any web site self-service initiative involves keeping the content up-to-date, relevant and topical.

SmartSource is a monthly monitoring service offering that ensures a customer’s Virtual Agent deployment continues to drive value month after month.

SmartSource Package Features:

  • Access to an IntelliResponse Project Manager, assigned and accountable for a customer’s ongoing success
  • Ongoing monitoring and maintenance of the system, including development of customized monthly performance reports
  • Proactive identification of ongoing content gaps to ensure new approved content is published in a timely manner
  • Consistent application of best practices in order to improve adoption and overall customer satisfaction and experience ratings