IntelliResponse and 24-7 INtouch

Reduce handle time, increase training efficiencies with a turnkey Agent Assist solution supported by IntelliResponse Certified Agents

IntelliResponse has partnered with leading contact center 24-7 INtouch, to provide clients access to a turnkey, outsourced agent labor option for their business. 24-7 INtouch agents are pre-qualified and certified on the IntelliResponse system, reducing ramp up and training costs of a new technology implementation.

This combined solution offers specially trained 24-7 INtouch agents, armed with IntelliResponse Agent Assist technology to provide a consistent message to all customers in their own voice with the “One Right Answer” every time. The integration of contact center best practices ensures customer inquiries are dealt with in an efficient, effective, and consistent approach. The result is a quick implementation with high agent productivity, translating into a high touch, enhanced customer experience.

Features include: 

• Seamless integration between 24-7 INtouch service and the IntelliResponse Agent Assist software platform 
• IntelliResponse-certified, 24-7 INtouch agents ensure agent and technology best practices delivery every day 
• Turnkey, full-suite outsourced labor pool including agents, team leaders, human resources, content managers, quality assurance, and training facilitators
• Weekly Calibration Sessions to share customer and query data in order to develop new products, services and processes, and optimize self-service web content

Benefit from:

• A single investment in services and program execution
• Weekly management of results to optimize your performance
• A joint team approach focused on quality assurance and high-touch customer care

For more information contact Matt Cockell, Director, Partner Channel. Or visit www.24-7intouch.com.

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