SmartSource™

One of the critical success factors for any customer interaction initiative involves keeping content up-to-date, relevant and topical. SmartSource is a monthly service offering that ensures your organization will receive optimal long-term return on your IntelliResponse investment.

SmartSource clients enjoy the flexibility and peace of mind that comes from knowing that the experts from IntelliResponse are there to ensure their Answer Suite implementation is performing to its full potential. SmartSource engagements provide clients with consistent monitoring of both the quality and performance of their IntelliResponse deployment, as well as proactive enhancement of content and processes to ensure optimal performance.

Each SmartSource package includes:

• An IntelliResponse Project Manager, assigned and accountable for your ongoing success
• Ongoing monitoring and maintenance of the system, including development of monthly reports on KPI's
• Proactive identification of ongoing content gaps to ensure new approved content is published quickly
• Consistent application of best practices in order to improve adoption and overall CSAT

Learn about QuikStart™ - our implementation service program.

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