Mobile Answers

When in need of customer service, many of today's customers are grabbing their mobile devices and going online first. Businesses that don’t provide a highly satisfying mobile customer experience risk losing those customers to competitors who do.

If your customers haven't yet tried to interact with your web site using their iPhone or BlackBerry already, it's only a matter of time.

What is Mobile Answers?

Mobile Answers from IntelliResponse is a self-service mobile application that comes complete with all the robust features available on Web Answers and can be deployed as a native iPhone Application, or via any WAP enabled mobile device such as a Blackberry or SmartPhone.

How Does Mobile Answers Work?

Mobile Answers allows your customers to ask questions on any mobile device using natural conversational language. A single, accurate and mobile-friendly answer to the question is served on the very next screen.  Simple, accurate and highly satisfying for your customer.

Mobile Answers comes complete with all the robust features available on Web Answers and can be deployed as a native iPhone Application, or via any WAP enabled mobile device such as a Blackberry or SmartPhone.  See Live Examples NOW

Which of these key business problems are showing up in your mobile channel?

• Lack of an effective service channel for mobile users
• High Mobile App abandonment rates
• Difficulty navigating/locating mobile content
• Inability to provide  24 X 7 mobile service
• Inability to acquire actionable “voice of the customer” data for the mobile channel

Mobile Answers is the solution. Visit our Case Studies for real-world examples of Mobile Answers in action for leading organizations.

Part of an Integrated Multi-Channel Service Solution
If you're looking to service your customers across multiple-channels, the IntelliResponse Answer Suite is an integrated multi-channel solution with more modular components to match your needs:

• Web Answers (for enabling web self-service on any page of your web site)
• Social Answers, (for enabling web self-service on social media sites like Facebook)
• Agent Answers (CSR desktop tool)

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