Social Answers

Customers are interacting with companies and other consumers in a myriad of different ways, including leading social media channels such as Facebook.

WHAT IS SOCIAL ANSWERS?

IntelliResponse Social Answers provides organizations with the opportunity to answer customer questions posed on the world’s largest social media site or community forum, with all the features available on both Web and Mobile Answers.

HOW DOES SOCIAL ANSWERS WORK?

With Social Answers, your company's social media sites, such as your Facebook Fanpage page or community forum, can feature a simple-to-use "Ask" box which lets customers key in any question using normal, conversational language. The correct and complete answer is then instantly served to them.

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Which of these social media challenges are you eager to overcome?

• Inability to track customer queries on Facebook
• Challenge providing authorized information via social channels
• Inability to provide  24 X 7 service on Facebook
• Inability to acquire actionable “voice of the customer” data from the Social channel

Social Answers is your solution. Visit Case Studies for real-world examples of Social Answers in action for leading organizations.

Part of an Integrated Multi-Channel Service Solution
If you're looking to service your customers across multiple-channels, the IntelliResponse Answer Suite is an integrated multi-channel solution with more modular components to match your needs:

• Web Answers (for enabling web self-service on any page of your web site)
• Mobile Answers (for enabling web self-service via customers' mobile devices)
• Agent Answers (CSR desktop tool)

 

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