Web Answers

While the web is now the primary first point of contact between nearly every organization and their customers, first-contact resolutions online remain few and far between.

FAQ pages and site search tools regularly fail to provide accurate and complete answers, causing increased escalations to expensive contact center mainstays like phone calls and e-mails. Or, even worse, outright abandonment of your site by customers.

Web Answers prevents this from happening, by making low effort, first-contact resolution on your web-site the standard, not the exception.

WHAT IS WEB ANSWERS?

Web Answers is a next generation Question & Answer platform that goes far beyond the capabilities of any FAQ or site search tool in existence. It delivers quick, effective and approved answers to customer questions right on your web site and leaves customers thrilled with the experience.

HOW DOES WEB ANSWERS WORK?

Web Answers transforms your company web site into an engaging virtual concierge, empowering customers to ask questions using normal, conversational language. The correct and complete answer is then instantly served to them in a variety of engaging ways.

Web Answers can be deployed as a virtual assistant, chat-style avatar, live customer agent or standard answer agent.

See Live Examples NOW!

Which of these key business problems do you need to solve?

• High web site abandonment rates
• High Shopping Cart Abandonment rates
• Reduced time spent on site
• Overwhelming call and e-mail volumes
• Inability to provide  24 X 7 service
• Inability to acquire actionable “voice of the customer” data

Web Answers is the solution. Visit our Case Studies page for real-world examples of Web Answers in action for leading organizations.

Part of an Integrated Multi-Channel Service Solution.
If you're looking to service your customers across multiple-channels, the IntelliResponse Answer Suite is an integrated multi-channel solution with more modular components to match your needs:

• Social Answers, (for enabling web self-service on social media sites like Facebook)
• Mobile Answers (for enabling web self-service via customers' mobile devices)
• Agent Answers (CSR desktop tool)

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