1-866-454-0084 request a demo

 
Web Self-Service: The Evolution [Infographic]

Web Self-Service: The Evolution [Infographic]

Posted on November 30, 2012 in Blog, Virtual Agent Software, Virtual Assistant Software, Web Self Service

Like many technologies, web self-service has undergone an evolutionary process over the years. But it’s only in the last few years where we’ve witnessed the most dramatic changes.The Evolution of Web Self Servicetn Web Self Service: The Evolution [Infographic]

The following infographic, “The Evolution of Web Self-Service”, maps out this evolutionary process, beginning in 2009 with consumers growing increasingly tired of FAQ’s and other Help tools. By 2011, this dissatisfaction continues to grow and consumers begin adopting new self-service options.

Coming into 2012, Virtual Agents take center stage with Gartner releasing numbers on the increasing trend toward Virtual Agent adoption among enterprises.

The Evolution of Web Self Services Web Self Service: The Evolution [Infographic]

 

Embed This Image On Your Site (copy code below):

  • Measure Your Online
    Customer Service Performance

    FREE 30 Minute Assessment

    • Dwayne

    About Dwayne

    Dwayne Weppler is Head of Marketing Communications at IntelliResponse, the leading provider of Enterprise Virtual Agent solutions. Dwayne has over 12 years of marketing experience, mostly in the enterprise software space, with expertise in corporate communications, public relations, analyst relations, advertising, product marketing, market research, and competitive analysis. You can follow Dwayne on Twitter @DwayneWepplerIR and on Google+.

    Follow Dwayne on Google+

    Leave a Comment:

  • Choosing the Right
    Web-Self Service Vendor

    A Strategic Map for Evaluating Virtual Agent, Virtual Assistant & Knowledge Management Technologies.

    • SUBSCRIBE TO INTELLIRESPONSE

    FOLLOW US1

  • About
    IntelliResponse

    IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.

  • Are you
    looking for...

  • From
    our blog

  • Have questions?

    info@intelliresponse.com

    1 866-454-0084

    request a demo
    • twitter
    • Facebook
    • You Tube
    • P-logo
    • RSS

    • ©2013 IntelliResponse Systems Inc. All rights reserved.

    Site by Parachute

    IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.

    With our patented Enterprise Virtual Agent (EVA) solutions, corporate websites, mobile applications, social media channels and agent desktops can all be transformed by an engaging virtual concierge, empowering customers to ask questions using natural, conversational language and delivering an effective and engaging online experience.

    IntelliResponse enhances the multi-channel sales and customer service capabilities of hundreds of enterprise businesses with its patented, award winning virtual agent technology.

    With more than 360 live customer-facing implementations answering 100 million+ questions annually, IntelliResponse is the gold standard in first line customer experience management.

    Some of the world's most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse – including CIBC Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University.