Web Self-Service: The Evolution [Infographic]

Web Self-Service: The Evolution [Infographic]

Like many technologies, web self-service has undergone an evolutionary process over the years. But it’s only in the last few years where we’ve witnessed the most dramatic changes.The Evolution of Web Self-Service

The following infographic, “The Evolution of Web Self-Service”, maps out this evolutionary process, beginning in 2009 with consumers growing increasingly tired of FAQ’s and other Help tools. By 2011, this dissatisfaction continues to grow and consumers begin adopting new self-service options.

Coming into 2012, Virtual Agents take center stage with Gartner releasing numbers on the increasing trend toward Virtual Agent adoption among enterprises.

The Evolution of Web Self-Service


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About Dwayne

Dwayne Weppler is Head of Marketing Communications at IntelliResponse, the global leader in digital self-service technology designed specifically for the enterprise. Dwayne has over 13 years of marketing experience, mostly in the enterprise software space, with expertise in corporate communications, public relations, analyst relations, product marketing, market research & analysis, and copywriting. You can follow Dwayne on Twitter @DwayneWepplerIR and on Google+.

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