Webinar: Web Self Service at Union Gas

How Union Gas Uses Web Self-Service to Deliver A
“One and Done” Customer Experience

Thursday, November 18, 2010
1:00 PM – 2:00 PM EST

Maureen Russolo, Manager
Customer Experience
Union Gas Limited

Mike Hennessy
VP Marketing

The ever-increasing influence of the web has made corporate web-sites, mobile phones and social media platforms important channels for customer service in the Utilities sector.

In this Live Webinar session, Maureen Russolo, Manager of Customer Experience at Union Gas, will share real life lessons from her organization’s journey into developing the strategy, business case and supporting technology necessary to deliver a “One and Done” customer experience in the new Web 2.0 reality.

Attendees of this webinar will learn:

• Why web self-service is important
• How to Select the right self-service solution
• Best Practices for Implementation
• How to track your success


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